SHIPPING & RETURNS
Do you ship internationally?
For international shipping, we currently offer Delivered Duty Unpaid (DDU), which means the customer is responsible for duties and taxes upon delivery. At times, your package may be delivered to your local post office. We ship all packages via DHL.
What are the shipping costs?
Shipping & Handling Charges are as follows:
Expedited shipping (3-5 business days) – $6.95
Express shipping (2-3 business days) – $11.95
International shipping varies by country.
How fast are orders fulfilled?
Most orders are fulfilled within 24 hours.
Queen Musia is not responsible for any delays that might be caused by force majeure events (natural disasters, customs, strikes, political events, warfare etc.).
How can I track my package?
Once your order has been fulfilled, you will receive an email from us with your tracking information.
Do you accept returns?
We are unable to offer refunds, returns, or exchanges. We are a family-owned company and believe that returned cosmetics create excess waste as they can’t be used by anyone else. All sales are final. Please note, Queen Musia reserves the right to refuse all returns, reshipments and refunds.